Shipping and Returns

GENERAL ENQUIRIES

For any enquiry, big or small, please do not hesitate to contact us at [email protected]

DELIVERY

Currently, UK standard delivery is offered on all orders at check out. We aim to deliver within 5-7 working days; however, due to the current pandemic and social distancing rules, fulfilment of orders may take up to 10 working days.

Alternatively, you can choose to collect your order from the Michael Sterling building on campus. Collection will typically be available from the next working day; however, please wait for a confirmation/collection email so that we can ensure your order is ready. 

Collections can be made from MCST259a between 10am-4pm Monday to Thursday (closed for lunch between 12:30 and 1:30) and 10am-3pm Friday (closed for lunch between 12:30 and 1:30).

RETURNS & REFUNDS

Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 14 days to return the goods to the following address:

Made in Brunel Co Paul Josse
Department of Design, Tower A
Brunel University London
Kingston Lane
Uxbridge
UB8 3PH

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product.

Please note that the customer is responsible for return shipping fees. We cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to ensure your package is returned to us.

RECEIVED FAULTY ITEMS

We’re really sorry if you’ve received a faulty item. Please email us at [email protected] as soon as possible so we can get this sorted for you.

RECEIVED WRONG ITEM

We want to sort out any issues with incorrect items straight away.
Please email us at [email protected] as soon as possible so we can get this sorted for you.